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Card Security

Protect your card. Protect your banking.

Learn how to protect your card information, recognize suspicious activity and keep your transactions secure with practical card security guidance from Nova Bankasi.

NOVA BANKASI
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Security Matters

Simple habits can make a meaningful difference.

Your card gives you convenient access to your money and everyday financial services. Keeping your card information protected is an important part of safe banking.

Stay alert when using your card, protect sensitive information and review transactions regularly. If something does not look right, contact Nova Bankasi through an official support channel.

Security Principles

Keep your card information protected.

Follow a few simple principles whenever you use or manage your card.

Protect Your Information

Keep your card number, security details and account information private. Only provide sensitive information through trusted banking channels.

Monitor Activity

Review your card activity regularly so that you can identify transactions that you do not recognize.

Respond Quickly

If you notice suspicious activity or believe your card information has been exposed, contact the bank promptly.

Protect Your Card

Important security practices.

Make card security part of your normal banking routine.

Never share sensitive credentials

Keep passwords, PINs, security codes and other sensitive credentials private.

Use trusted devices

Access your banking information using devices and connections you trust and control.

Be careful with messages

Treat unexpected messages requesting card or account information with caution.

Review your statements

Check your account and transaction information regularly for anything unfamiliar.

Take care on public networks

Avoid entering sensitive banking information on unfamiliar or unsecured networks.

Keep your card secure

Store your physical card safely and contact the bank if it becomes lost or compromised.

Safer Banking

Make security part of every card transaction.

Security is not only about responding to problems. Developing good habits before, during and after using your card can help reduce unnecessary risk.

Check where you are making a purchase Make sure you are using a trusted merchant or recognized payment service.
Keep your contact information current Make sure the bank can reach you through your current approved contact details.
Review unfamiliar transactions Investigate transactions you do not recognize instead of ignoring them.
Contact the bank when necessary Use an official Nova Bankasi support channel when you need assistance.
Suspicious Activity

Something doesn't look right?

If you notice a transaction you do not recognize, lose your card or believe your card information may have been exposed, take action promptly and contact Nova Bankasi through an official support channel.

Lost or stolen card Contact the bank as soon as possible if your physical card is lost or stolen.
Unrecognized transaction Review the transaction and contact the bank through an official channel if necessary.
Compromised information If you believe sensitive card information has been exposed, seek assistance promptly.
Need assistance? Use the official Nova Bankasi support channels for help with your card.
Everyday Security

Four habits worth keeping.

Simple steps can help you maintain better control of your card information.

01

Keep details private

Do not share sensitive card details with people or services you do not trust.

02

Check activity

Review your transactions regularly and pay attention to unfamiliar activity.

03

Stay alert

Be cautious with unexpected requests for card or account information.

04

Report concerns

Contact Nova Bankasi promptly when you believe your card or information may be at risk.

Frequently Asked Questions

Card security questions.

Helpful answers to common card security questions.

What should I do if my card is lost or stolen?
Contact Nova Bankasi through an official support channel as soon as possible and follow the instructions provided for protecting your account and card.
What should I do if I see an unfamiliar transaction?
Review the transaction details and contact Nova Bankasi through an official support channel if you do not recognize the activity.
Should I share my card security information?
Keep sensitive card information, passwords, PINs and security credentials private. Only provide information through trusted and official banking channels.
How can I protect my card when shopping online?
Use trusted websites and payment services, avoid unfamiliar links and protect your device and account credentials.
Where can I get help with my card?
Contact Nova Bankasi through the official support channels available on the website.

Need help with your card?

If you have a question about your card or notice something unusual, Nova Bankasi support is available to help.